Frequently Asked Questions

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Registration and Payment Methods

  1. Click here to start registration.
  2. You will receive an invoice within 2 working days to arrange for payment.
You will receive a confirmation email of your course date, course details and training manual within 2 working days.
  • Canine First Responder course© (1-full day with certification) $215.
  • Refresher course (half day with certification) $155 [Proof of Prior Certification within the last two years required for enrolling on this refresher]
  • Canine Primary Care 1/2 day course $165.
Yes. The Canine First Responder© Certification course is supported under the Union Training Assistance Programme (UTAP). NTUC union members can enjoy 50% of course fee funding support for this course, subject to UTAP terms and conditions. Application claim is directly with NTUC Union for UTAP support. For more information on eligibility or the claim process, please contact the NTUC Union at 6213 8008 or visit the UTAP portal.
Yes. The Canine First Responder© Certification course is supported by SkillsFuture Singapore.
Payment can be arranged via:
  • (a) Bank Transfer to : “Dog First Aid” DBS Current Account: 003-931077-3 [Bank Code: 7171, Branch Code: 003]
  • (b) PayPal : under course details & booking *PayPal service fee to be borne by participant*
  • (c) SkillsFuture Credit
PayPal charge a service fee for every transaction. PayPal service fee will be borne by participant if this mode of payment is preferred. Local Bank Transfer is strongly recommended to avoid incurred additional fee. It is convenient and safe.
  • Canine First Responder course© (1-full day with certification) 9AM to approx. 6PM. However, course is interactive and we can over run.
  • Refresher course (half day with certification) 9AM to 3PM.
  • Canine Primary Care 1/2 day course 9AM to 3PM.
Please note that we conduct training at two (2) separate locations. Kindly check the room location before registering. The full training venue details will also be provided in the confirmation email.

  • 7 Jasmine Road, Singapore 576581

  • Grantral Mall, 601 MacPherson Road, #03-11, Singapore 368242

    • An administration fee of $20 applies to any changes made to a confirmed booking, in accordance with our Terms and Conditions. This fee helps cover the administrative and operational costs involved in updating course arrangements and managing our limited class slots, as we keep class sizes small to maintain the quality of the training.
    1. More than 14 days before course start date: A 100% refund will be available.

    2. 14 to 7 days before course start date: A 50% refund of the full course fee will be provided (50% charge applies).

    3. Less than 7 days before course start date or No-Show: 100% of the full course fee will be charged (no refund available).

    Administrative Fee:

    Any changes to a confirmed booking is subject to a mandatory $20.00 administrative fee. This fee applies to all requests for rescheduling or cancellation of a confirmed course slot, including those supported by a medical certificate. Please note that SkillsFuture Credit (SFC) is not applicable for offsetting any penalty charges imposed by Dog First Aid.

    Rescheduling Limits:

    Rescheduling is permitted only once per booking and must be utilised within three (3) months of the original request to postpone.

    Official Requests:

    All rescheduling or withdrawal requests must be submitted in writing via email to info@dogfirstaid.com.sg

    Canine First Responder Course Benefits

    First aid is generally performed by the layperson. The Canine First Responder Course is designed to take layman’s knowledge up to a basic life support (BLS) level so they can provide that support until advance medical help (veterinary care) is available. It covers the basic of primary care and secondary care in a logical sequence of priority which follows the same priority a veterinary, a veterinary nurse or specialist emergency medical animal technician would follow if they were the first on the scene of an injured or ill animal. Our course is highly recommended by local Vet Clinics since 2013. See our credentials here!
    You will leave with a great set of skills and bag of confidence. The topics are covered in-depth so that learners have a thorough understanding the principles of canine first responder. During practical training, you will be taught primary care & secondary care skills and knowledge. Click here for course outline.
    Canine First Responder courses are designed to make complex topics easy. Participant will learn through seeing, listening, writing, moving and doing which improves knowledge and skills retention. This means that you not only learn the topics on course day, but also retain the information for the future when you'll need it. Its effective and yet have fun while learning too! ​Our training techniques include: Instruction, Demonstration, Hands-on learning, Discussion, Q&A and Videos (including real-life videos).
    Pet owners and Petcare professionals; Pet groomers, Dog trainers, Dog daycare & Boarding care-takers and Animal Welfare Groups. Or anyone whom would like to acquire a dog first aid skill and knowledge.
    You will be awarded a 2 year Internationally Certified Canine First Responder certificate issue from U.K

    Refresher Course Matters

    You can renew your certificate 1-2 month before the expiry date. If your certificate has lapsed by less than 30 days then this is a Half day course. If it has lapsed by more than 30 days, you will have to attend the full one day course.
    All good First Aid Courses in the world will provide a refresher or renewal course. First aid skills need to be regularly updated and practiced, to ensure you’ll be able to do the right thing in an emergency. This refresher training course is designed to equip you with the latest information and techniques. You did the right thing by getting trained in the first place, so it makes sense to keep your knowledge and skills up-to-date. Book a refresher course now and you’ll maintain your confidence as an effective Canine First Responder!
    Refresher course is half a day from 9AM to 3PM. Upon completion a new certificate will be awarded.

    General Enquiries

    While we’d love to meet them, but we kindly ask that all dogs stay cozy at home during the training.

    Safety First:

    We cannot practice CPR on healthy dogs as it can cause serious harm. We use specialised Simulaid CasPeR mannequins and stuffed dogs for all hands-on practice.

    Space & Comfort:

    If every learner brought their dog, there wouldn’t be enough space for everyone to move around and practice safely.

    Full Focus:

    This is a comprehensive 9-hour training day. To help everyone stay focused and get the most out of the life-saving skills taught, we maintain a distraction-free environment.

    Fairness for All:

    To ensure consistency and fairness for every participant, we maintain a “no dogs in class” policy for all learners.

    1. More than 14 days before course start date: A 100% refund will be available.

    2. 14 to 7 daysbefore course start date: A 50% refund of the full course fee will be provided (50% charge applies).

    3. Less than 7 daysbefore course start date or No-Show: 100% of the full course fee will be charged (no refund available).

    Administrative Fee:

    Any changes to a confirmed booking is subject to a mandatory $20.00 administrative fee. This fee applies to all requests for rescheduling or cancellation of a confirmed course slot, including those supported by a medical certificate. Please note that SkillsFuture Credit (SFC) is not applicable for offsetting any penalty charges imposed by Dog First Aid.

    Rescheduling Limits:

    Rescheduling is permitted only once per booking and must be utilised within three (3) months of the original request to postpone.

    Notice Period:

    All rescheduling or withdrawal requests must be submitted in writing via email to info@dogfirstaid.com.sg

    It is important that the full course is attended to meet requirements for certification. Please do not schedule appointments during the class hours or you may not be able to obtain a certificate. Please make sure you are on time for the course or you may be refused entry. There is a lot to cover and the trainer will not be able to assess you as competent if you miss any of the course topics.
    The purpose of completing E-learning quiz is to let participants to have some basic knowledge of the course contents prior to the class. Participants can have a deeper understanding during hands-on practical class. This also helps participants to focus on hands-on and cut down on boring theory. We encourage pet owner's that send their helper in for the course or friends that come for the course as group to study the quiz together.
    You may check the latest date here!
    Yes, we can open a private class at our training venue with a minimum of 8 pax. Subject to availability of date and training room.
    Yes, we can and the venue you have must be suitable but we run off-site courses all the time. There is a transport fee of $150 for off-site courses, due to transporting of first aid equipment, traveling time and parking fee.
    We suggest that you wear loose-fitting casual clothing, as the practical nature of the demonstrations and practice requires kneeling on the floor. Trousers and flat shoes are recommended.
    Canine First Aid participant must be at least 18 years of age or over. Or alternative be accompanied by a parent or guardian (Required to register and pay for full course).
    No, you do not need to have any first aid skills beforehand. However, basic understanding of English is required as Training Manual, Video and Practical Training will be conducted in English.
    There is no substitute for hands-on skilled training. A good First Aid Course will be taught in class with hands-on training with a canine manikin "CasPer for CPR" to ensure proper first aid skills is performed.
    We minimise theory during class and focus 80% on practical training. Most important, class is conducted in a fun and interactive learning method. To make learning easy to remember!
    Canine First Responder courses are performance based. Learners need to understand and perform the skills during practical training to receive International Certification from U.K.
    Yes, we do conduct classes overseas. As we are the regional office to service South East Asia. For more details, please give us a call or an email. We would be glad to service you.
    Yes, we do. Gift Voucher is vaild for 1 year from date of purchase. Drop us an email of your interest to get Gift Voucher for your loved ones.
    The maximum Student to Instructor ratio is 15:1. To ensure the quality of the course, we keep our class size small, to a maximum 15 pax. However, we can teach larger group if there is a request.